Cloudfanatic - Notice history

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Feb 2022

Routing issue in Los Angeles Datacenter
ResolvedDegraded performance4 minutes
  • ResolvedUTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • InvestigatingUTC

    Our Engineering team is currently investigating an issue with network routing causing packet loss or complete inaccessibility to some cloud servers.

    We apologize for the inconvenience and will share an update once we have more information.

Jan 2022

Chicago Hypervisor 36 issue
Resolved1 hour 4 minutes
  • ResolvedUTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • InvestigatingUTC

    Our Engineering team is currently investigating an issue with one Chicago Hypervisor (36) being offline.

    We apologize for the inconvenience and will share an update once we have more information.

JAN8
Los Angeles Datacenter emergency PDU replacement
CompletedMaintenance4 hours 51 minutes
  • CompletedJanuary 08, 2022 at 5:39 AMUTC

    Maintenance has completed successfully.

  • UpdateJanuary 08, 2022 at 3:08 AMUTC

    Most affected services had been restored at this time. Datacenter techs are continuing with the planned replacement.

  • In progressJanuary 08, 2022 at 12:47 AMUTC

    We have detected a faulty PDU an as such the onsite datacenter techs are working on replacing it. Some virtual servers will be inaccessible during this time. We expect the work to be completed within 20 minutes. We apologize for the inconvenience.

Dec 2021

DEC27
North Carolina Network Maintenance
CompletedMaintenance1 hour 5 minutes
  • CompletedDecember 27, 2021 at 9:05 PMUTC

    Maintenance has completed successfully.

  • In progressDecember 27, 2021 at 8:00 PMUTC

    We will be performing an emergency network maintenance in our North Carolina datacenter to some of our network gear.

    Starting time: 2:00PM CST 12/27/2021

    End time: 3:00PM CST 12/27/2021

    During this time some virtual servers might experience up to 15 minutes of downtime.

Slow loading of Website and Client Account Area
ResolvedDegraded performance29 minutes
  • ResolvedUTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • InvestigatingUTC

    We are aware of an issue causing our website and client area services to load slow or time out. This issue is connected to our CDN provider Cloudflare, and they are actively working on fixing it. Incident information: https://www.cloudflarestatus.com/incidents/qz5m74q8q0jl

    No cloud vps servers are affected.

    We apologize for the inconvenience and will share an update once we have more information.

Connectivity issues in LA Datacenter
ResolvedDegraded performance7 minutes
  • ResolvedUTC

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • InvestigatingUTC

    Our Engineering team is currently investigating an issue with connectivity in our Los Angeles datacenter which is causing some servers to experience higher latency or packet loss.

    We apologize for the inconvenience and will share an update once we have more information.

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