All systems operational

Notice history

Nov 2023

Routing issue causing connection interruptions in Chicago DC
  • Resolved
    Resolved

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • Identified
    Identified

    The issue has been identified and fix is being implemented.

  • Investigating
    Investigating

    Our Engineering team is currently investigating an issue with some of our upstream internet providers which is causing packet loss or complete loss of connection.

    We apologize for the inconvenience and will share an update once we have more information.

Stability improvements in Chicago DC
  • Completed
    November 25, 2023 at 3:35 AM
    Completed
    November 25, 2023 at 3:35 AM

    Maintenance has completed successfully.

  • Planned
    November 24, 2023 at 3:40 PM
    Planned
    November 24, 2023 at 3:40 PM

    We are performing stability improvements for some hypervisors in our Chicago DC. During this time some virtual server will experience downtime of approximately 20 minutes.
    No action is required on your end. Your server will return to normal operation automatically.

  • In progress
    November 24, 2023 at 3:40 PM
    In progress
    November 24, 2023 at 3:40 PM

    The maintenance is now in progress. The window of this maintenance is 24 hours. During this time some virtual server will experience downtime of approximately 20 minutes.

    No action is required on your end.
    Your server will return to normal operation automatically.

Connection issues with Chicago DC
  • Resolved
    Resolved

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • Investigating
    Investigating

    Our Engineering team is currently investigating an issue with internet connectivity within our Chicago data center.

    We apologize for the inconvenience and will share an update once we have more information.

Oct 2023

The node is currently locked
  • Completed
    October 31, 2023 at 3:05 AM
    Completed
    October 31, 2023 at 3:05 AM

    Maintenance has completed successfully.

  • In progress
    October 31, 2023 at 12:41 AM
    In progress
    October 31, 2023 at 12:41 AM

    We are currently performing maintenance on some of our infrastructure to improve stability.
    During the maintenance window some servers might experience up to 30 minutes of downtime with message in dashboard:

    The node is currently locked.

    Servers will return to normal operation once the maintenance is complete.

Sep 2023

No notices reported this month

Sep 2023 to Nov 2023