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Chicago Datacenter - USA Central
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Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.
Our Engineering team has identified and acknowledged an issue regarding degraded network performance within our Chicago Datacenter. The issue is caused by one of our upstream internet providers and is affecting certain internet routes only. Depending on your location and the route between you and our Chicago location, you might experience slow loading times of our website, client dashboard and your server. The internet provider in question has been notified and are working on restoring full connectivity.
We apologize for the inconvenience and will share an update once we have more information.
No notices reported this month
Maintenance has completed successfully.
Maintenance is now in progress
We are currently running a maintenance on some cloud instances which are being affected by a software bug. During that time instances might be inaccessible with the following message being displayed in customer's dashboard:
Virtual server is under migration
Issue has been fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.
Issue has been identified as a routing issue with one of our upstream providers and has been partially fixed. We are continuing to work on a complete fix for this incident.
Our Engineering team is currently investigating an issue with network connectivity in our North Carolina location.
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