Some customers are not receiving emails from our systems

Resolved
Operational
Started 10 months ago Lasted 4 days

Affected

Core Services
Email Services
Updates
  • Resolved
    Resolved

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • Investigating
    Investigating

    Our Engineering team is currently investigating an issue with emails not being delivered to some customers including invoice reminders, ticket responses, new orders.

    We apologize for the inconvenience and will share an update once we have more information.