Cloudfanatic - Some customers are not receiving emails from our systems – Incident details

All systems operational

Some customers are not receiving emails from our systems

Resolved
Operational
Started about 3 years agoLasted 4 days

Affected

Core Services

Operational from 12:47 PM to 3:37 PM

Email Services

Operational from 12:47 PM to 3:37 PM

Updates
  • Resolved
    UTC
    Resolved

    Issue has been identified and fixed. We will continue to monitor the situation to make sure issue is fully resolved. Thank you for your patience throughout this process. And if you continue to experience problems, then please open a ticket with our support team.

  • Investigating
    UTC
    Investigating

    Our Engineering team is currently investigating an issue with emails not being delivered to some customers including invoice reminders, ticket responses, new orders.

    We apologize for the inconvenience and will share an update once we have more information.